At Lyra Crosswell’s Coloring Book Store, we strive to ensure that our customers have a positive and seamless experience with our products. Please read our Refund Policy carefully to understand your rights regarding purchases made on LyraCrosswell.com.

1. Digital Products (PDF Coloring Books)

Due to the nature of digital products, we do not offer refunds or exchanges on PDF coloring books or any other digital downloads. Once a purchase is completed, you will receive instant access to the files, and the sale is considered final.

  • No refunds will be issued for accidental purchases, change of mind, or dissatisfaction with the content of digital products.
  • If you experience any technical issues, such as difficulty downloading the files, please contact our support team at support@lyracrosswell.com, and we will work to resolve the issue promptly.

2. Physical Products (Paperback Coloring Books)

For paperback coloring books purchased through Amazon, we adhere to their refund and return policies. If you wish to request a refund or return for a physical product:

  • Please visit the Amazon platform where the purchase was made and follow their specific return procedures.
  • Refunds or exchanges for physical products are subject to Amazon’s terms and conditions.

3. Exceptions and Special Cases

In the unlikely event of an error on our part, such as receiving the wrong file or an incomplete product, we will happily resolve the issue. Please contact us within 7 days of your purchase at support@lyracrosswell.com, providing details of the problem.

  • If the issue is confirmed, we will provide access to the correct product or, if necessary, a suitable replacement.

4. Contact Us

If you have any questions regarding this Refund Policy, or if you are encountering any issues with your order, please don’t hesitate to reach out to us at:

We are here to help and will do our best to assist you in resolving any concerns.